Frequently Asked Questions about the TOEFL iBT Web site -Toefl Ibt Web site ile ilgili Sıkça Sorulan Sorular

1)How do I create a user name?
User names must:
Be between 6 and 16 characters (letters and/or numbers)
Not contain special characters (such as @, _, $, #, %)

2)How do I create a password?
Passwords must:
Be between 8 and 16 characters
Include an uppercase letter (A-Z), a lower case letter (a-z), and a number (0-9)
Your password is case sensitive.
Only English characters are allowed and your password cannot contain your user name, first/given name, or last/family name.
Ets.org has instituted a policy of not accepting passwords containing overly used or easily guessed words such as the word "password" or common colors (for example, "blue1234"). If your entry violates this list, you will be required to try again. Please choose a password that is less easily guessed.
If you are an existing user, ets.org keeps a record of your previous passwords. When changing your password, you may not reuse any of your five previous password choices.
What are the system's browser requirements?
Online registration has the following browser requirements:
MS Windows Operating System
Netscape v7.2 and above on Windows 2000, NT, and XP
Internet Explorer v6.0 and above on Windows 2000, NT, and XP
I keep getting a message saying that my session has expired. What should I do?
Your session times out after a period of inactivity. You will need to log back onto the system again. Any transaction you were working on at the time will not be saved.
I can't access the Web site. I'm sure that my password is correct. What should I do?
Check to make sure your Caps Lock key is off.

3)I forgot my password. What should I do?
On the log in screen, click "Password Assistance." You will be asked to enter your user name and answer a security question to verify your identity. You will then be asked to create a new password.

4)I forgot my user name. What should I do?
On the log in screen, click "User Name Assistance." You will be asked to enter information about yourself, answer a security question to verify your identity, and then view your user name and change your password.

5)Where do I change my name?
Once you log in to the system and get to your home page, click the link "Update Name and Identifying Information." You will be able to change your name here.
Where do I change my e-mail address?
Once you log in to the system and get to your home page, click the link "Update Contact Information." You will be able to change your e-mail address here.

6)Where do I change my address?
Once you log in to the system and get to your home page, click the link "Update Contact Information." Select the "Modify" button to change your address.
I can't find my school from the score recipient list. What do I do?
You can search for the score recipient by:
Location - Select the Country and State
Name - Enter the name of the school. If you only know part of the name, enter that part followed by a % sign.
Recipient Code - An up-to-date list of agencies and institutions, along with their recipient codes, that accept TOEFL scores is available in the Learners and Test Takers section of the TOEFL Web site.
If you still can't find your school, you can add an unlisted score recipient. Click "Add an unlisted recipient." Enter the name and address of the score recipient you wish to send your score report to and click "Continue."

7)Where on the Web site can I order additional score reports?
Select "Register for a Test/Order Score Reports." Select "Service" as the product type and click "Continue." Select "Additional Score Report" and click "Continue." Select the test date and click "Continue." Search for the score recipient you wish to send your score report to and follow the remaining screens through payment.

8)I can't find a test location where I live. What are my options?
If there is no test center where you live, TOEFL iBT may not yet be available in your area. Go to computer-based or paper-based TOEFL testing registration.

9)Can I get testing accommodations for a disability?
ETS is committed to serving test takers with disabilities by providing services and reasonable accommodations deemed appropriate given the purpose of the test. To discuss accommodations, call 1-866-387-8602 in the United States and Canada or 1-609-771-7780 in all other locations. TTY may call 1-609-771-7714, Monday through Friday, 8:30 a.m. to 4:30 p.m., New York time. Also find information for test takers with disabilities on our Web site.
I keep receiving an error message when registering online. On the payment screen, I received a "Page Can't Be Displayed" error.
Try refreshing the page using your browser's refresh button.
If refreshing does not work, close your browser session and try to log in again.

10)Why can't I find the test date I want?
You need to register at least 3 full days prior to test date, not including date of test. For example, the deadline to schedule a test on Saturday is Tuesday. If the test date you want is not listed, the deadline for registration may have passed or all seats may have been filled.
I missed my test deadline. What should I do?
You will need to select another test date.
I clicked my browser's back button and got the "page has expired" message. Do I have to go through the entire transaction again?
Yes. You should avoid using the back button when you are registering for a test or placing an order. If you get this message, use the browser buttons to refresh the page. If that does not work, you should close your browser and try to log in again. Your session may have timed out after a period of inactivity.

11)My browser freezes and I can't register. What should I do?
You should close your browser and try to log in again.
If you are still having problems, please call Customer Service. If you are in the U.S., a U.S. Territory, or Canada, call 1-887-863-3546. For all other locations, call 1-609-771-7100.
I am having problems with this Web site. How can I register by phone?
To register by phone in the United States and Canada, call 1-800-GO-TOEFL (1-800-468-6335), TTY call 1-800-529-3590. To register elsewhere, call 1-443-751-4862, or see the Registration Bulletin for addresses, phone numbers, and fax numbers for the Regional Registration Centers (RRCs).

Alıntı: www.ets.org